We want you to be happy with what you buy from Trike Nation. If something is not right, here is exactly how returns work.
Your 30-day return window
You may return any item within 30 days of delivery. This includes our custom-built trikes, mini bikes, go-karts and quads as well as parts and accessories — we do not treat custom builds as final sale.
Condition of returned items
To be accepted, an item must come back:
- In the same condition you received it, with no damage beyond reasonable inspection
- With all parts, hardware and accessories that came with it
- In its original packaging where that is practical
Machines should not have been ridden beyond what is needed to check them over. We may reduce a refund to reflect a loss in value if an item comes back showing use or damage.
How to start a return
- Contact us within 30 days of delivery at Infotrikenation@gmail.com, quoting your order number.
- Tell us which item you are returning and why.
- We will confirm the return address and how to send it back.
Please do not send anything back before contacting us — unannounced returns can go unidentified and delay your refund.
Return postage
You pay return postage for a change of mind, and we recommend a tracked and insured service — these are heavy items and you remain responsible for them until they reach us.
We pay return postage, and refund it, where the item arrived faulty, damaged in transit, or is not what you ordered.
Faulty, damaged or incorrect items
Tell us within 48 hours of delivery if an item arrives damaged or is not what you ordered, and send photographs if you can. We will arrange collection or replacement at our cost, and you will not be out of pocket.
Reporting after 48 hours does not remove your rights — it simply makes transit damage harder to evidence with the carrier.
Your refund
Once we receive and inspect the item we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days, though your bank may take a little longer to show it.
The original delivery charge is refunded when the return is our fault, and not refunded for a change of mind.
Cancelling an order
You can cancel before dispatch for a full refund. Because custom builds are started promptly, contact us as soon as possible — once work has begun we may deduct the cost of materials already used.
Exchanges
The quickest route is to return the item for a refund and place a new order, so you are not waiting on our stock.
Questions
Email Infotrikenation@gmail.com or call or message us on +1 (929) 548-0948. We usually reply the same day.
This policy does not affect your statutory rights as a consumer.