frequently asked questions
Browse the product categories and select the item you want.
Choose specifications (e.g. color, motor size).
Add to cart and proceed to checkout.
Provide your shipping and payment information.
Confirm your order. You will receive a confirmation email with order details.
Modifications or cancellations may be possible if the order hasn’t been processed or shipped yet. Please contact our customer support immediately with your order number; we’ll do our best to assist.
Yes, we ship to many countries. Shipping availability and costs will depend on your location. During checkout, you’ll see available shipping options for your address. If your country isn’t listed, kindly contact us and we’ll check if shipping is possible.
We accept major credit/debit cards (Visa, MasterCard), PayPal, and in some regions, local payment gateways (depending on your country). All payments are processed securely.
For international orders, customs, duties, or import taxes may apply in your country. These charges are not included in the item price or shipping and are the buyer’s responsibility. Please check with your local customs office.
Yes — we occasionally run promotions or offer volume discounts for bulk orders. Subscribe to our newsletter or contact us for special pricing on large orders.
Shipping times depend on your location and chosen shipping method. Domestic shipments typically take 3–7 business days. For international, it could take 10–25 business days (or more, depending on customs clearance).
Shipping cost depends on your order weight, destination, and chosen shipping method. You’ll see the shipping charges during checkout before finalizing the purchase.
Yes. Once your order is shipped, you’ll receive a tracking number and a link to track the delivery through the carrier’s site.
Please inspect the package upon receipt. If there is damage or missing parts, contact us immediately (within [X days]) with photos. We’ll assist with a claim or replacement. For lost shipments, we’ll initiate an investigation with the carrier.
Most items arrive partially assembled. You’ll need to complete some assembly (e.g. wheels, steering, battery connection). We include assembly instructions and all required hardware. If you need help, our support team can assist.
We provide a limited manufacturer warranty on mechanical, electrical, or structural defects (typically 6–12 months, depending on product). Warranty does not cover damage from misuse, accidents, improper maintenance, or normal wear and tear. Please refer to the warranty terms included with your product.
Yes, we stock a variety of spare parts (tires, brakes, motors, controllers, etc.) as well as safety gear (helmets, gloves, protective clothing). Check our Parts & Accessories section or contact us for specific parts.
Yes — depending on the model, upgrades (e.g. stronger motors, better suspension) or custom parts are available. Please contact us with your model number and desired upgrades, so we can advise compatibility and pricing.